My hubby bought me a georgeous diamond ring from Reids last christmas- we have been treated with great care and have been 100% happy with our ring (minus a few issues). When some of the side stones in my ring came out, they took it back and got the diamonds replaced at no charge with no fuss. I have a ring from Michael Hill (or Luguaro's, I can't remember) and the diamond fell out and it was still on warranty but they told me that they had to charge me, so I was very skeptical at first but now I will always buy from Reids. My ring came with the in store appraisal that said that it was worth like 3 times what my husband paid for it and we decided to get an official appraisal done in New York and when it came back, the ring was actually worth 4 times more than what he had paid! I highly recommend this store you will never have to look anywhere else because they have everything and bonus you get good service and people who know and stand behind their products yay!